FAQ's

> Is it necessary to reconfirm my THAI flights?

No. It is suggested that you always ensure that your travel agent has advised the airline of your local contacts at all departure points.  The only passengers required to reconfirm are passengers departing on flights departing from Pakistan.  For flights from Karachi, Lahore or Islamabad please call 0800-08424.  Reconfirmations of Pakistani departures must be made at no later than 3 days prior to departure.

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> Which aircraft feature seatback television screens in all classes?

Boeing 777-200 ER aircraft.  These aircraft service Melbourne double daily and operate the morning departure between Sydney and Bangkok.  The Boeing 777-300 aircraft also serving Sydney has seatback television screens.  The Airbus A340-500 and A340-600's all feature seatback televisions which operate on some of THAI's other international flights.  The Boeing 747-400 and Airbus A330-300 do not feature personal TV screens in Economy Class.

*Aircraft type and configuration subject to change due to aircraft rotation.

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> Do your aircraft have power outlets?

Yes, on refurbished Boeing 747's in First and Business Class.  Boeing 777-200 ER have outlets in all classes.  Power outlets are universal and all plugs are compatible.

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> Can I take my pet into the cabin?

No, we only allow Guide dogs in the cabin.  Should you be wishing to take a pet with you please contact Jet Pets on 1300 668309 or visit the website www.jetpets.com.au

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> Can my young child travel on his/her own?

Yes we call this an unaccompanied minor.  An unaccompanied minor form needs to be completed and a service fee needs to be paid.  THAI staff will then assist your child from check-in, through customs and immigrations and onto the aircraft.  The exact same will occur upon arrival of the flight concerned.  Please contact your nearest THAI offices.

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> What do I need to do to ensure that my frequent flyer (ROP) miles accrue?

Quote your membership at the time of booking. At check-in show your Royal Orchid Plus card again. Ensure that you keep your tickets and boarding passes until you have verified your statement upon your return. THAI are able to retrocredit any flights for up to 6 months.

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> Are all THAI fares entitled to mileage accrual?

Effective 01 July 2008, Economy Class fares booked on THAI's G/V/W will no longer accrue any mileage.  Y, B, M, Q, H fares will accrue 100% of the mileage travel on THAI flights.

Business Class fares are entitled to 125% mileage accrual whilst First Class fares are entitled to 150%.

Mileage accrual on other Star alliance carriers or ROP partners varies greatly. It's advised to contact the airline to check what their mileage accrual policy.

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> When should I enrol?

Passengers must enroll prior to departure.  There will be no retroactive credit for passengers who were not members when they departed.

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> What time does check-in open?

Check-in counters will open 3 hours prior and close 40 minutes prior to departure.

Getting between Bangkok (Suvarnabhuni Airport) and Don Mueang. The best and quickest means of transfer between airports would be by taking a taxi.

There is no bus/shuttle service between Suvarnabhumi and Don Mueang Airports. Arriving passengers at Suvarnabhumi should take the Airport Shuttle Express (this service is free) from the airport to the bus terminal and then take the public bus which will pass Don Mueang.  The bus stop is in front of the terminal.  The fare is Baht 34.

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